Usability Testing

Have your digital solution tested by real users.

Other UX services

What is usability testing?

During usability testing, users are observed while they carry out typical tasks. The aim is to identify both problems with usability and positive aspects of the digital solution. A usability test group comprises at least five participants. The exact number will depend on the composition of your target audience.

The Arcmedia in-house test centre

We carry out usability testing with real users at our in-house test centre. During the tests, we gather information about the user experience of test subjects as they interact with your digital solution. Whatever you want to look at – an existing system, a clickable prototype or an MVP before release – we can check the usability of your digital solution to help you achieve success.

How we work

Observation of users on the platform

Usability testing takes place at our in-house test centre or “in the field”. Depending on the test objective, we use qualitative or quantitative research methods, or a combination of the two, to measure items such as time needed to complete a certain task or number of errors. Alongside user observation, usability testing frequently also involves specific interviews.

Customer interviews

Alongside user observation, usability testing often involves specific interviews. The purpose of the interviews is to find out as much as we can about usability of your website or online shop from your target audience.

Screen recordings

We also take screen recordings for subsequent analysis. In the case of qualitative analysis, as few as three sessions can be very informative. An evaluation involving five participants can produce very useful results, while eight to ten participants are enough to uncover 80% of usability problems.

Benefits of usability testing

Optimise existing solutions

Usability testing will help you uncover and remedy problems with your existing website or online shop quickly.

Impartial feedback

By involving real users, you will get impartial feedback from people who are representative of your target audience.

Customised testing

Usability testing is customised to your requirements. Do you have testers of your own you would like to include? No problem at all.

The Arcmedia in-house test centre

Our in-house test centre means we can recruit real users from your target audience to participate in usability testing. Thanks to our experience, you can keep your costs to a minimum.

Specific recommendations

Following usability testing, Arcmedia will give you a rundown of what you need to do to improve your solution. Whether and how you implement those recommendations is completely up to you.

When is usability testing useful?

Usability testing is usually carried out on a prototype or finished product (such as a website). So this UX method is normally used from the middle or towards the end of the development process. Usability tests can be formative or summative, and can also enable comparisons with different products or earlier versions (A/B testing). Usability testing is one of the most commonly used qualitative methods. The output of the analysis is a list of critical incidents (supported by screenshots and/or user comments as necessary and including specific recommendations).

We are there for you

Our seasoned user experience and UI design team have a thorough knowledge of the various usability testing methodologies and will be happy to answer any questions you may have.

UX Design Team

What makes Arcmedia special

Personal advice

With our personal, expert advice, your questions and concerns will never go unanswered.

A wealth of experience

We have been at home in the digital world since 1995. Take advantage of our expertise and experience.

Transparent communication

To guaranteeing transparent communication, we work with the established project management tool Jira.

Our values

“Humanity”, “guidance” and “progressiveness” guide us in our daily work. And it is a central goal that every project comes in on time, on budget and on scope.